Shipping and Returns

SHIPPING:

FREE GROUND SHIPPING!

We are happy to offer complimentary ground shipping to anywhere in the continental U.S. Ground shipping takes 5-7 business days AFTER the order is processed in-house and leaves our warehouse.

Order processing time prior to shipping: 3-5 business days for in-stock merchandise.

For out-of-stock merchandise, we will contact you to let you know how long it will take to order your item before it ships.

 

GENERAL RETURNS:

Please contact customer service Monday - Saturday, 10:00 a.m. to 5:30 p.m. CST for more information on returning an item.

Customer Service Phone: 1-800-778-4644

Customer Service Email: info@themenagerie.com
Our Return Policy - 30 Day Money Back Guarantee
You may return your undamaged, unused item with a receipt for a full refund within 30 days from date of purchase. We will be happy to provide you with a shipping call tag to print. Once you have packaged up your item and placed the label on the box, you can either drop it off at your closest UPS store or visit www.ups.com to schedule a pickup.

If your item has been special ordered (is out of stock at the time of purchase), you may not return it. Please make note of this at time of purchase, and call 1-800-778-4644 if you have any questions.

BRIDAL RETURNS: 

When your registry is complete, please schedule a time to return any unwanted gifts for store credit. If you live out of town, we are happy to set up a phone meeting at a time that is convenient for you. Please have a list of the items you wish to return, along with the names of the people who gave them to you, ready when you arrive at your meeting (either in person or on the phone). A bridal consultant will go over your registry in detail to ensure that you receive credit for every item purchased on your behalf.
You have six months from the date of your wedding to return any unwanted gifts and reconcile your credit. You have an additional six months (totaling one year from the date of your wedding) to redeem your credit; otherwise, it will expire.
You may use your bridal/store credit to purchase anything our store sells, including jewelry.